- Returns Policy
- Marketplace Help Center
Customer will contact the support team via chat on Masoko, you can chat with us or fill the returns form here . You will need to capture the order number, product name, location of customer and date the product was received if request for return is made via the email.
The customer has 7 days to make the return request from the day the item was delivered. After 7 days returns will not be processed.
Items will be collected within 24 hours after placing the return request.
The returned items will take 7 days from the day the items were picked from me, that is, if the returned items were picked from me on Mon. the 13th, you will get the replacement product on Monday the 20th.
At the moment you will not be able to personally track the return, but you can contact the support via chat for details on your return item.
You will not be charged unless it’s a change of mind on the product. All other conditions, there will be no charges.
Note: The customer will have to make payments directly to Fargo by cash or Via M-PESA during collection.