Sign in

Please enter your email below and we will send you a new password.

Sign in with

Returns Policy

A return can be raised by contacting the support team via chat on Masoko, writing an email to masokohelp@safaricom.co.ke or a customer can raise the return in their account under ‘My orders’.

The customer has 7 days to make the return request from the day the item was delivered. After 7 days returns will not be processed.

Items will be collected within 24 hours after placing the return request.

The returned items will take 7 days from the day the items were picked from me, that is, if the returned items were picked from me on Mon. the 13th, you will get the replacement product on Monday the 20th.

At the moment you will not be able to personally track the return, but you can contact the support via chat for details on your return item.

You will not be charged unless it’s a change of mind on the product. All other conditions, there will be no charges.
Note: The customer will have to make payments directly to Fargo by cash or Via M-PESA during collection.